What information will LiveMSG process?
The service is expected to process call metadata, the recorded response, the transcript, the receiving business account and the selected delivery destination. Caller-number availability depends on the originating service and network.
How should callers be informed?
The greeting should clearly say that the response is being recorded and transcribed, identify the business and explain the purpose. The final wording and legal obligations should be reviewed for the jurisdictions and use cases served.
What should businesses avoid collecting?
Prompts should not request payment-card data, passwords, identity documents, unnecessary health information or other sensitive material. LiveMSG should be used for ordinary business messages, not emergency or high-risk intake.
Retention, storage and deletion
Exact retention periods, storage regions, encryption controls, deletion behaviour and subprocessors are still technical and legal inputs required before launch. They must be published here before the service accepts real calls.