How to Get a 1300 Number (Australia)

Getting a 1300 number in Australia is a straightforward process, and most of it happens online. If you are new to 1300 numbers, start with our 1300 numbers page for an overview, then work through the steps below.

Before You Start

You will need a few things ready: your business name and ABN if you have one, an idea of the calls you expect to receive, and a destination for those calls — usually a fixed line, a mobile or an existing phone service. You do not need any hardware, and there is nothing to install.

Step 1: Choose Your Plan

Plans start at $10 per month for a standard 1300 number. Larger plans bundle call credit or included minutes for fixed lines, mobiles or both, which suits businesses with steady call volumes. If you are not sure, start with the smallest plan and change up once you see your usage. The full fee and rate breakdown is on our 1300 and 1800 pricing page.

Step 2: Pick Your Number

You can search for a specific number, a pattern or a keyword. Many businesses choose a vanity 1300 number that spells out a word or their brand, because those are the numbers customers remember and call back. Standard sequential numbers are fine if you prefer a plain, professional option.

Step 3: Set Your Answer Points

Your answer point is where calls land — a fixed line, a mobile, or another service. You set this when you order and can change it anytime from the online console, including after hours, so a 1300 number can follow your team rather than a desk.

Step 4: Port or Route Your Existing Number

If you already have a 1300 or 1800 number with another provider, you can port it over and keep the same digits. The port process is handled for you. If you are coming from a local number, you can still add a new 1300 number and route it straight to your existing lines.

How Long Does It Take?

A new standard 1300 number is usually connected within minutes of completing the order. Porting an existing number takes longer because the losing carrier must release it, but the paperwork and chasing are looked after on your side.

Frequently Asked Questions

• Do I need a contract? No. All standard plans are month-to-month and only need 30 days notice to cancel.
• Are there setup fees? No setup fees on standard numbers. You pay the monthly fee and your call charges.
• Can I change where calls land later? Yes, anytime from the online console, with no charge for switching answer points.
• What if I already have a 1300 number? You can port it to Simple Telecom and keep your existing digits and callers none the wiser.