1800 Numbers for Call Centres

A national 1800 number is the backbone of many Australian call centres. It gives callers a single free number to reach your centre from anywhere in the country, and gives you complete control over how every call is handled. For an overview, see our 1800 numbers page.

Why Call Centres Use 1800 Numbers

Call centres live by call volume, and nothing encourages volume like a number that is free to call. An 1800 number built into your marketing and support channels ensures cost is never the reason a customer hangs up before dialling.

Managing High Call Volumes

Simple Telecom was shelling 1800 numbers to call centres for years, and the features were built with that workload in mind:

• IVR menus — route callers by pressing a key instead of tying up an operator.
• Overflow routing — if one team is busy, calls automatically roll to another line.
• Time-based routing — day and night schedules that match your staffing.
• Call recording — every call captured for QA and dispute resolution.

Features That Come Standard

Every 1800 number includes free voice to email, call recording, an IVR menu, call overflow and unlimited instant updates. That means a professional caller experience without paying per-feature extras, and no contracts on standard numbers.

Supporting Customer Service Teams

An 1800 number pairs perfectly with customer support operations. Route routine enquiries to support while sales calls flow to the right team, all on the one number. And if you want to measure results, call tracking tells you which campaigns drove each call.

What It Costs

1800 numbers for call centres start at $10 per month with per-second billing, so large volumes pay only for what they use. For the complete fee and rate breakdown, see our 1800 Number Pricing page and get started in minutes.