1800 Numbers for Customer Support
Make it free for your customers to reach you. An 1800 number for customer support removes the cost barrier that stops people picking up the phone.
Key Features
Free for Callers
1800 calls are free from landlines and mobiles, so customers call more.
Time-Based Routing
Route calls to the right team by time of day, day of week or schedule.
Call Overflow
Never miss a support call with automatic overflow to another line.
Call Recording
Record support calls for quality assurance and dispute resolution.
Detailed Reporting
See caller ID and call durations to track your support workload.
Online Control Panel
Make real-time changes to routing and greetings from the console.
Ready to get started?
Get StartedAn 1800 number is the classic free-call line for customer support. Because the call costs nothing for the caller, it removes the biggest barrier to picking up the phone. For the full picture on how these numbers work, see our 1800 numbers page.
Why 1800 for Customer Support
Customers are far more willing to call a number that is free to call. With an 1800 number, every enquiry, support ticket and follow-up call comes in without the caller worrying about the cost. For support teams that means more conversations, quicker resolution and happier customers.
How It Works
You get a dedicated 1800 number that forwards to your existing support lines. When a customer calls, the number rings wherever you have set your answer point — a desk phone, a mobile or a team of support agents. You can change routing in real time from the online console, so you are always in control.
Routing Support Calls
The smart part is how you route incoming support calls:
- Time-based routing — send calls to your onshore team during business hours and to an overflow service after hours.
- Overflow routing — if your main line is busy, calls roll over to another line or service instead of dropping.
- IVR menus — greet callers and direct them to sales, support or billing without an operator.
Free Features That Matter
Every 1800 number includes free features that support teams use daily: call recording for quality checks, voice to email for missed callers, an IVR menu, call overflow and unlimited instant updates. There are no contracts — just a simple month-to-month arrangement starting at $10 per month.
Building a Better Support Experience
A support line that is free to call, answered quickly and routed intelligently changes how customers perceive your business. Pair your 1800 number with a live call answering service to cover after-hours calls, or add call tracking to measure how many enquiries convert.
Who Should Use an 1800 Support Number
1800 numbers suit any business that takes customer enquiries over the phone — e-commerce stores, tradies, service businesses, government agencies and support desks. If you want customers to call without hesitating, and you want full control over how those calls are handled, an 1800 number is the right choice.
For full pricing, see our 1800 Number Pricing page and get started in minutes.