VoIP Phone System for Business Australia

A VoIP phone system replaces the clunky office PBX with a service that runs over the internet. It gives small and medium Australian businesses the phone features that used to cost a fortune — without the hardware, the installers or the maintenance contracts. Start with our hosted VoIP and PABX page for the big picture.

What Is a VoIP Phone System?

VoIP means Voice over IP — phone calls carried over your internet connection instead of the copper phone network. A VoIP phone system bundles that voice technology into a business PBX: extensions, menus, hold music, call recording, voicemail and hunt groups, all managed from an online console rather than a cupboard full of equipment.

How It Works

Calls arrive at your numbers and are routed by the cloud PBX to wherever you decide: a desk phone, a softphone on a laptop, or a mobile app. Staff can have the same extension no matter where they sit, and you can change routing in real time. It works alongside 1300 and 1800 numbers, so your national number and your internal system talk to each other.

Key Benefits for Australian Business

• Lower cost — no PBX hardware, no line rental per extension, and cheaper calls, including to mobiles.
• No installers — phones and apps connect over your existing internet, so a new office is live in days, not weeks.
• Anywhere working — staff answer their office number from home or on the road, so customers always reach a person.
• Every call captured — recording, voicemail and reporting mean you never lose track of what happened on a call.

Features Included

A proper business VoIP system includes an IVR auto attendant to greet and route callers, call recording for training and disputes, voicemail-to-email for missed calls, plus extensions, transfers and conference calling. The goal is that your phone system works like the big end of town, at small-business prices.

Who It's For

VoIP suits any business that relies on the phone: tradies, medical and professional practices, real estate, sales teams and anyone with staff in more than one location. If you have ever missed a call because it rang at a desk instead of a person, a hosted system fixes that.

Frequently Asked Questions

• Do I need new phones? Not necessarily. Softphone apps run on laptops and mobiles, and many existing handsets work with VoIP.
• Will call quality suffer? With a decent broadband connection, call quality is equal to or better than traditional lines.
• Can I keep my existing numbers? Yes. Existing 1300, 1800 and local numbers can be ported or routed to your new system.
• Is it hard to manage? No. Extensions, routing and features are managed from a simple online console.
• How does it compare to a hosted VoIP alternative? See our hosted VoIP provider comparison for what to look for when choosing.