Voice to Email
Every missed call becomes a message in your inbox: the recording, and on many plans the words too. Send it to one person or the whole team. Included free with your Simple Telecom number.
What You Get
Multiple Recipients
Send every message to one address or several, so the right person can respond.
Recording in Your Inbox
The full message arrives as a standard audio attachment — listen, file or forward it.
Transcription on Many Plans
Read the message before you listen. Skim the queue from your phone.
Custom Greetings
Record your own greeting so callers know they have reached the right business.
Multiple Mailboxes
Different boxes for sales, service or departments — each with its own recipients.
Included Free With Your Plan
Free on 1300, 1800, call tracking and Hosted PBX plans. Numbers from $10/month.
Frequently Asked Questions
What is voice to email?
When you cannot take a call, the caller hears your greeting and leaves a message. The recording is converted to an audio file and emailed to the recipients you choose. You can listen from your phone, file it as a record, or forward it to whoever should act on it.
How fast do messages arrive?
They travel by standard email, so within minutes of the caller hanging up. No waiting for a daily digest.
Can several people get the same voicemail?
Yes. Voice to email sends to multiple recipients, so sales, service or the whole team can receive the same message simultaneously. You can also run separate mailboxes per department.
Is transcription included?
Voice-to-text transcription is included on many Simple Telecom plans. Our team will confirm exactly what your plan includes when you sign up or call 1300 858 751.
Does it work after hours?
Yes — a mailbox does not sleep. Combine it with after-hours routing so late callers hear a dedicated greeting and their messages are waiting for you in the morning.
Every call becomes a message
Get a Number with Voice to EmailVoice to email is the simplest way to never lose a call: the caller leaves a message, and the recording lands in your email. It is the feature our customers chose over our old live answering service — and the reason we retired that service from sale. If you have arrived here from one of our answering service guides, this is the product those pages were steering you to.
What Voice to Email Is
When a caller reaches your mailbox, they hear your greeting and are prompted to leave a message. Once recorded, the message is automatically converted to an audio file and emailed to the recipients of your choice. You can listen directly from your email, download it for your records, or forward it to whoever should respond. No app, no portal login, no lost voicemails on a shared phone.
Why Australian Businesses Choose It in 2026
Simple Telecom ran a live answering service for years. We retired it from sale because our customers told us what they actually want: every call captured at a flat cost, with the message delivered to the people who action it. The real enquiries we receive down the live-answer path are steered here, to a business answering service alternative that costs nothing extra and never puts you on hold.
Voice to Email vs Voicemail vs Live Answering
| | Bare voicemail | Voice to email | Live answering service | |---|---|---|---| | Who hears the message | Whoever checks that phone | Your whole distribution list | A paid operator first | | Where it lives | One handset | Every recipient's inbox | SMS/email summaries | | Cost shape | Usually bundled | Included free with our plans | Monthly base + per-call overruns | | Best for | Personal lines | Teams and small business | Urgent calls that must be spoken to |
What Is Included
Voice to email is included free with Simple Telecom 1300 numbers, 1800 numbers, call tracking and Hosted VoIP PBX plans:
- Recordings as standard audio attachments, compatible with any email client.
- Multiple recipients — one address or several; separate mailboxes per department.
- Custom greetings you record yourself.
- Transcription on many plans — read the message before you listen.
- Numbers from $10 per month, per-second billing on calls, no lock-in contracts.
Setting It Up
Pick or port your number, record your greeting, list your recipients — done in one sitting. Use it with after-hours routing so the 9pm caller gets a proper greeting too, or with overflow rules so busy-line calls always end in an inbox. To get started, create your account or call the team on 1300 858 751 — or contact us and tell us how your calls arrive.