Virtual Receptionist Australia

A virtual receptionist gives your business the polish of a front desk without the payroll. It is the same idea as having a real person answer — because it is a real person. For the full overview, see our live call answering page.

What a Virtual Receptionist Does

Instead of calls going to voicemail while you're in a meeting, on a job or off the phone, a virtual receptionist answers in your business voice. The operator welcomes the caller, identifies themselves, takes a message and sends the details to you instantly.

How It Works

The experience is seamless for your callers:

1. Your number (or overflow) rings to the answering centre.
2. The receptionist answers with your greeting — "Thanks for calling XYZ Company, this is Steve, how can I help you?"
3. They take the caller's name, number and brief message.
4. An SMS and email arrive on your phone within seconds.
5. You call the customer back at the perfect time for you.

The Difference From a Machine

A virtual receptionist is not a voicemail system. Callers speak to a human who can handbuild the tone of your business, reassure a nervous caller and gently capture the info you need. For businesses where the phone call is the first truth of the sale, that human contact is the point.

Who It Suits

A virtual receptionist suits growing businesses that cannot justify a full-time admin yet but still want every call treated properly. It pairs naturally with a business answering service for around-the-clock cover and can be connected to any 1300 or 1800 number as an overflow answer point.

Ready to Go?

Getting started is minutes: add the service, record your greeting and set your routing. Plans start at $10 per month with no contracts, and full pricing is on our Live Call Answering Pricing page.