Teams Call Recording

Recording phone calls is one of the most valuable — and most overlooked — features of a modern phone system. In Teams, call recording is built in, but it needs to be configured properly. For everything Teams can do as a phone system, start with our Microsoft Teams for Office 365 page.

Can You Record Teams Calls?

Yes. Microsoft Teams supports recording of both internal and PSTN calls, where a Teams user talks to a regular phone number. Recording is controlled by admin policy, so you can decide who is allowed to record, and whether recording starts automatically for certain callers, departments or numbers.

How Recording Works

When a recording starts, all participants are notified, and the call is captured to your organisation's Microsoft 365 storage. From there it can be downloaded, shared or retained according to your policy. Because it lives in your own tenancy, you control who can access it and how long it is kept.

Compliance Considerations

If your industry requires calls to be retained — think finance, real estate, healthcare or professional services — recording gives you the evidence trail you need. Set a retention policy that matches your obligations, and restrict access to recordings so they cannot be altered or deleted accidentally. Consent requirements still apply, which is why Teams notifies participants when recording starts.

Managing Recordings

Recordings appear in the caller's Teams history and in Microsoft 365, where they can be searched and replayed. Larger operations often keep recordings organised by date and line. For a dedicated, provider-managed option with longer retention and simpler storage, many businesses also use hosted VoIP recording — see our call recording page for how that works.

When to Record

Most businesses record calls involving commitments: quotes, orders, disputes or compliance-sensitive conversations. A consistent recording habit protects you if a customer disputes what was agreed, and gives new staff real examples of good calls. Decide what to record by policy rather than on the fly, so your team knows the rule in advance.

Frequently Asked Questions

• Does recording work for calls to real phone numbers? Yes, including PSTN calls made through a Calling Plan or Operator Connect.
• Do people know they are being recorded? Yes — Teams notifies participants when recording starts, which also keeps you on the right side of consent rules.
• Where are recordings stored? In your Microsoft 365 storage, where you control retention and access.
• Is there an alternative if I want simpler recording? A hosted VoIP phone system can manage recording and retention for you — see our Teams calling pricing page if you are weighing options.