Microsoft Teams Business Voice Australia
Business voice turns Microsoft Teams into a full phone system — real numbers, auto attendants, call queues and recording, all inside the app your team already uses.
Key Features
Real Phone Numbers
Give users and teams their own numbers, including local and national options.
Auto Attendants
Greet callers and route them with a professional menu.
Call Queues
Park callers in order and route them to the next available person.
Call Recording
Record calls for training, quality and compliance from Teams.
Voicemail in Teams
Voicemail lands inside Teams alongside your chats and meetings.
Work From Anywhere
Answer your business number from the Teams app, anywhere.
Ready to get started?
Get StartedBusiness voice is what happens when you connect Microsoft Teams to the real telephone network. Your team gets a proper business phone system without leaving the app they already live in. For an overview of everything Teams can do for your telephony, start with our Microsoft Teams for Office 365 page.
What Is Teams Business Voice?
Microsoft Teams business voice means adding PSTN calling — real phone numbers and calls to and from regular phones — to your Teams environment. Instead of a separate phone system and a separate phone bill, calls, meetings, voicemail and messaging all live in one place. It is a genuine phone system replacement for the modern office.
What You Get
Business voice includes direct numbers for users, auto attendants to greet and route callers, call queues that park callers and ring the next free person, call recording for quality and compliance, and voicemail that appears inside Teams. You can also keep your 1300 numbers pointing at Teams, so national callers reach the same system.
Setting It Up
There are two main ways to connect Teams to the phone network: Microsoft Calling Plans, where minutes and numbers come from Microsoft, or Operator Connect, where a carrier provides the numbers and billing. Operator Connect suits most Australian businesses because you pay for what you use rather than buying minutes for every seat. See our Teams calling pricing page for the cost comparison.
Who It's For
Business voice suits any organisation already running Microsoft 365 that wants to retire a separate phone system — professional services, sales teams, support desks and multi-site businesses. If your staff already live in Teams for meetings and chat, adding calling is a natural next step rather than a new product to learn.
Migration Tips
Plan your number porting early — existing local, 1300 and 1800 numbers can be moved across, but the losing carrier needs notice. Run a small pilot with a few users first, then roll out across the team. Because the interface is the same Teams app, staff training is minimal, and most users are up and running on their first day.
Frequently Asked Questions
- Is business voice just Teams calls? No. It adds real phone numbers and PSTN calling so you can make and receive regular phone calls inside Teams.
- Do I need special hardware? No. Calls run from the Teams app on computers, mobiles and Teams-certified desk phones.
- Can I keep my 1300 number? Yes. 1300 numbers can be ported or routed to your Teams system.
- How do Calling Plans and Operator Connect differ? Calling Plans buy minutes from Microsoft; Operator Connect uses your carrier for numbers and billing. Compare both on our Microsoft 365 calling plans page.