Cloud Phone System Australia

A cloud phone system is the modern way for Australian businesses to run their telephony. Instead of owning a phone exchange in a cupboard, you rent the whole system as a service, and it lives on the internet. For a fuller look at what hosted VoIP includes, start with our hosted VoIP and PABX page.

What Is a Cloud Phone System?

A cloud phone system is a business PBX delivered as a hosted service. All the clever parts — extensions, menus, routing, recording, voicemail — run in the cloud, and your desk phones, laptops and mobiles simply connect to it over the internet. You pay a monthly fee per user or per number instead of buying equipment that goes out of date.

How It Differs From a Traditional PBX

A traditional PBX is a box on the wall that you buy, install, program and eventually replace. A cloud system has no box. New features arrive automatically, adding a user takes minutes instead of a site visit, and staff can answer from anywhere. The maintenance that used to be a line item in your budget simply disappears.

What You Get

A cloud phone system includes extensions and internal dialling, an IVR auto attendant to greet and route callers, call recording for quality and compliance, voicemail-to-email for missed calls, plus transfers, conference calls and hunt groups. It also works with your 1300 and 1800 numbers, so customers keep calling the number they already know.

Migrating to the Cloud

Moving across is less painful than most businesses expect. Your existing local, 1300 and 1800 numbers can be ported or routed to the new system, and because there is no hardware, there is no rip-and-replace of cabling. Staff can start on softphone apps immediately and add handsets as you go. It typically takes days, not months.

Security and Reliability

Your phone system is only as good as the connection it runs on. Cloud providers run on redundant, monitored infrastructure, and with your broadband as the link, call quality and availability are high. If a branch loses connectivity, mobile apps keep staff reachable, which is more resilience than most traditional PBXs ever had.

Frequently Asked Questions

• Do I need to buy anything? Just a handset if you want one; softphone apps run on computers and mobiles you already own.
• Can I keep my current numbers? Yes, including local, 1300 and 1800 numbers, by porting or routing them across.
• Is it secure? Calls and recordings travel over encrypted connections and are stored on monitored infrastructure.
• What happens if my internet drops? Staff on mobile apps stay reachable, and callers can be routed to alternative numbers automatically.