1800 Numbers and International Calls

Two questions we regularly hear about 1800 numbers are "can international callers reach my 1800 number?" and "can I answer my 1800 number while I am overseas?" The short answer to both is yes. Here is how it works.

Can Overseas Callers Reach Your 1800 Number?

Yes. International callers can dial your 1800 number and reach your business just as domestic callers do. The calling experience on their end differs by country — from some countries international callers will reach you directly, while from others additional dialling arrangements apply — but from the business side the number simply works.

Answering Your 1800 Number Overseas

If you are travelling, your 1800 number can still ring wherever you are. An 1800 number is not tied to a physical line — it simply forwards to the answer point you choose. As long as you have a way to receive calls on that forwarded destination, you can:

• Use your mobile — route calls to your Aussie mobile while abroad.
• Use VoIP — land calls on an internet-based number or app.
• Switch in real time — change the answer point from the online console whenever your circumstances change.

The Important Fine Print

Before dialling overseas, the important thing to check is the cost and routing of international call forwarding. The per-minute recognition rates and routing arrangements can vary, so it is always worth confirming the specific rates for the countries you are planning to go to. We can walk you through the current options and costs.

Keep a Local Presence

An 1800 number is a flexible way to project an Australian presence while your team works from anywhere around the world. It is exactly why so many Aussie businesses running globally keep a domestic free-call number at the front of their phone system, even when there is no one in the office.

Features That Travel Well

Your 1800 number keeps every standard feature wherever you answer it: voice to email so you never miss a message, call recording, an IVR menu and call overflow. When you are away from the desk, route calls to call answering rather than missing them entirely.

For unusual international scenarios it is always best to speak with us directly about your specific numbers and destinations. For the standard cost breakdown, see our 1800 Number Pricing page or compare with the 1800 vs 1300 difference.