Australian Call Answering Services and Live Message

Please look around our website and familiarise yourself with Answering Services. Please contact us for more information or to discuss any specific service requirements you may be after, as were are more than happy to build a flexible solutiong for your Virtual Office needs.

All of our operators speak English as there primary language, and all our call centres are based in Australia. We pay a premium so your calls are answered locally saving local jobs.

For further information regarding our other services you can goto: Answering Service or here for information about 1300 number and 1800 numbers

We are the experts at keeping your calls professional

HOW IT WORKS - 1300 or 1800 OVERFLOW Service

Live Answering Services are a very powerful tool to enhance your businesses appearence, and save you valuable time and resources which would normally be tied up taking calls. When combined with the most dynamic product in telecommunications you will have a complete facility for all your incoming call requirements.

1300 and 1800 Features

Our 1300 or 1800 Overflow Packages are the most popular configuration for both 1300 or 1800 numbers and Live Answering Services. They give the business owner the fantastic benefits of 1300 or 1800 numbers such as:

  • Call Routing Flexibility - If you move premises, your 1300 or 1800 number comes with you. You can adjust the configuration at any time.
  • Privacy - You don't have to give your customers your Mobile number. Just setup your 1300 service to overflow to your mobile so you don't miss those important calls.
  • Time Based Routing - Automatically connect your after hours calls through to the answering service.
  • Busy and Overflow - Just stress if another call comes in while your on the phone, you can be confident our operators will take your call.

Overflow Configuration - Live Answering Services

STEP 1 - Ring your Business

Typically, The 1300 or 1800 is configured to ring your primary business telephone number for a 15-20 seconds then overflow to the Live Answering Service. This gives you the ability to takes the majority of your incoming calls yourself, saving you money on excess calls and delivering a quicker response time to your customers.

In the event that your unable to take the call, or its after hours and there is no one to man the phones, the calls "overflow" to our operators who can take a message for you.

STEP 2 - Greeting

If you are unable to take the call, it will come to the Live Answering Service and it is answered by the first available operator. This operator reads out the greeting configured such as:

"Thanks for calling Digital Network Innovations, this is Luke speaking, how can I help you?"

STEP 3 - Sorry Unavailable

The operator will then deflect any direct queries with lines such as:

  • "Sorry, I don't have that information, can I take a message and have someone call you back"
  • "Marcus is unavailable at the moment, can I take a message and have him call you back?"

STEP 4 - Take a Message

If the caller wants to leave a message, it will be taken down and submitted through to our system. Our system will then send an email (if configured) and a SMS (if configured).

Complex Configurations - Live Answering Services

We can also configure advanced configurations for our Live Answering Services. This gives us 3 different levels of configuration:

  • Questions - questions and answers in the message sent to you. (max 6)
  • Multi Contact - Used to contact individual persons or departments for your business. SMS and Email address configurations can be supplied for each difference contact, with the message delivered as per normal to that contact. (max 6)
  • Multi Contact Transfer - Used to contact individual persons or departments for your business. Calls are transferred through to a preconfigured fixed line or mobile.(max 6)

It also has the facility to forward the call through to a fixed line or mobile. Depending on the complexity of the configuration we will supply individual quotes for such configurations as well as the relevant call charges if applicable.